Customer Experience Excellence Workshop
Join the informational and interactive Customer Experience Excellence (CXX) Workshop, co-hosted by Greater Fort Wayne Inc. and Ball State University, in Fort Wayne.
Enhance your team's skills with this dynamic, hands-on workshop led by Greg Zirkle, certified CX professional and Director of Business & Executive Programs at Ball State University. Ideal for businesses, nonprofits, schools, and government offices - anyone committed to elevating their customer service is welcome to join us.
Learn to craft exceptional customer experiences, map customer journeys, and infuse innovative thinking into your operations. Transform your organization and contribute to making Greater Fort Wayne a premier destination for living, working, and thriving.
Register now and elevate your customer experience game.
- Learn the financial benefits of a distinctive customer experience
- Uncover best practices from other industries
- Identify what customers love and hate
- Practice mapping out their customer journey
- Apply innovation skills and fresh thinking