Customer Experience Excellence Workshop

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Name: Customer Experience Excellence Workshop
Date: February 27, 2024
Time: 8:30 AM - 11:30 AM EST
Website: Register Here
Event Description:

Join the informational and interactive Customer Experience Excellence (CXX) Workshop, co-hosted by Greater Fort Wayne Inc. and Ball State University, in Fort Wayne.

Enhance your team's skills with this dynamic, hands-on workshop led by Greg Zirkle, certified CX professional and Director of Business & Executive Programs at Ball State University. Ideal for businesses, nonprofits, schools, and government offices - anyone committed to elevating their customer service is welcome to join us.

Learn to craft exceptional customer experiences, map customer journeys, and infuse innovative thinking into your operations. Transform your organization and contribute to making Greater Fort Wayne a premier destination for living, working, and thriving.

Register now and elevate your customer experience game.

Learning Objectives

  • Learn the financial benefits of a distinctive customer experience
  • Uncover best practices from other industries
  • Identify what customers love and hate
  • Practice mapping out their customer journey
  • Apply innovation skills and fresh thinking
"Truly connecting with your customer's needs and wants is an art that is often overlooked by many companies. In a matter of a few hours Greg was able to not only show us the importance of creating a great customer experience, but also gave us specific tips and drills to help make it possible.  Loved every minute of it.  Time very well spent."  Rodney G. All About Pickleball, LLC
Event Media:
Location:

Paddock Conference Room at Electric Works
1690 Broadway, Fort Wayne, IN 46802

Date/Time Information:

Tuesday, February 27, 2024
8:30-11:30am

Contact Information:
Contact Kimi Wilder, Kwilder@gfwinc.com or Greg Zirkle, grzirkle@bsu.edu
Fees/Admission:
$75 - for members of Greater Fort Wayne Inc. (Use code GFW)
$95 - for non-members of Greater Fort Wayne Inc.
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