Inside Sales/Front Office Associate

Job Title:   Inside Sales/Front Office Associate
Company: Imperial Trophy and Awards
Location: Fort Wayne, Indiana
 
About Us:
Imperial Trophy and Awards is a family-owned and operated business with over 60 years of dedicated service in Fort Wayne, Indiana.   We work hard to create a fun, creative family-like atmosphere and are looking for the right individual to join our team.  We have experienced tremendous growth and looking for team members to learn our unique industry, evolving sales growth and product expansions.  We pride ourselves on our commitment to quality and customer satisfaction in the trophy, awards and promotional product industry. Join our team and be part of a legacy that values reliability, teamwork, and a personal touch.
 
Position Overview:
We are seeking a motivated and friendly Inside Sales/Front Office Associate & Coordinator to join our dynamic team.   In this role, you will be one of the first points of contact for our valued customers, providing exceptional service and support in both our sales and front office operations.   This position offers additional growth opportunities for the right individual in managing directives from the owner.   
 
Key Responsibilities:

• Customer Service: Provide outstanding service to customers both in-person and over the phone. Address inquiries, resolve issues, and ensure a positive experience.
• Sales Support: Assist with quote preparation, presenting quotes, order taking, sales transactions, handling payments and fully processing and distribution of orders. 
• Front Office Duties: Manage daily front office tasks, including answering phones, managing emails, and performing general administrative duties.
• Multitasking: Efficiently juggle multiple tasks while maintaining high standards of accuracy and customer satisfaction.
• Product Knowledge: Gain familiarity with our products and suppliers to effectively assist customers with their needs.

 
Must-Have Qualifications:

• Experience: Previous customer service and sales experience
• Skills: Strong multitasking abilities, excellent phone skills, general math proficiency
• Detailed oriented with excellent follow-up skills
•  Microsoft Office Suite:  Excel, Word, PowerPoint, Outlook
• Education: Minimum GED or high school diploma.
• Transportation: Reliable transportation is essential.
• Communication: Effective communication with both coworkers and customers.
• Efficiently & timely communicating to Supervisory Team on completed tasks, issues at hand, then with possible direction to handle.
•  Self-starter with a Can-Do attitude
• Traits: Friendly, patient, and dependable.
• Physical Requirements: Ability to lift up to 10-25 lbs. and stand for approximately 30-40% of your day.

 
Bonus Qualifications:

• Management Experience and/or Management Experience in retail a plus. 
• Graphic Experience.  Knowledge with CorelDraw, Adobe Illustrator a plus.
• Creative mind that can envision & communicate ideas effectively
• Associate or Bachelor’s Degree
• Website knowledge

 
Why Join Us?

• Legacy of Excellence: Be part of a well-established family business with a long history of success.
• Supportive Environment: Enjoy a collaborative and supportive work environment where your contributions are valued.
• Growth Opportunities: Opportunities for personal and professional growth within a respected local company.
• Health Insurance, Simple IRA, along with PTO/Vacation
• If you are enthusiastic about providing excellent customer service and thrive in a multitasking environment, we invite you to apply for the Inside Sales/Front Office Associate & Coordinator position at Imperial Trophy and Awards.

 
 
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience, and qualifications to kcoble@imperialtrophyawards.com